DYNAMIC, CUTTING EDGE, CONSTANTLY LEARNING AND RESEARCHING, ALWAYS OPEN FOR A BRAND-NEW CHALLENGE. You'LL FIND MY VERSATILITY AND OPEN-MINDED WILLINGNESS TO JUMP IN AN LEARN HAS LED TO A WIDE VARIETY OF EXCITING PROJECTS.
HERE ARE A FEW OF MY LATEST WORK EXPERIENCES:
FREELANCE PROJECT MANAGER | Lark Creative Content
Key member of boutique content team responsible for analyzing current internet marketing best practices and customizing solutions that meet the business needs of our clients. Collaborated closely with clients and contract SEO teams, PPC teams, brand managers, and social media collaborators to analyzing market and optimize our clients message.
Channel manager | Good Cook
Building and managing Instagram & Pinterest for #1 brand in housewares. Creating calendar and schedule, utilizing analytics to create smarter and smarter social campaign. Using creative content management and consistent social engagement to grow social traffic by 500% in just 6 months.
COMMUNITY MANAGER | LGBTQ ConcieRGE
Social media and community manager for niche e-commerce start up. Engaged and managed an audience of 14,000+ fans across all social channels, creating a positive brand experience online. Identify and connect with community influencers to collaborate on promotions and brand building.
CUSTOMER RETENTION SPECIALIST| ELKAIM GROUP INTERNATIONAL
Responsible for servicing clients for a multitude of online and physical products via phone and e-mail. Responded quickly and actively to customer’s inquiry’s to diffuse frustrations and address concerns. Leveraged all resources in finding answers to ensure completely satisfaction. Utilized Asana, Clickbank and Dropbox to track team progress and customer success.
OPERATIONS MANAGER, INVESTMENT MANAGEMENT & TRUST | WELLS FARGO
Charged with overseeing key group which supported accounts held by high net worth clients. Teamed with upper management and field offices to develop and implement new procedures and strategies. Collaborated with sales force from Associates to Senior Vice Presidents in crafting the client experience in order to exceed expectations. Resourceful in the resolution of anticipated delays and complications to avoid potential investment loss for Wells Fargo and the client. Coordinated with management and sales team to ensure bank and regulatory requirements are satisfied. Received highest performance rating (5) in 2009 and 2010 reviews.
SENIOR LOAN PROCESSOR & CONSULTANT | CALIFORNIA COASTAL LOANS
Held responsibility for day-to-day operations of busy mortgage broker. Drove applications and retention efforts for customized loan solutions. Interacted with clients, built strong rapport, and assessed long-term financial goals as well as immediate financing needs. Collaborated with lenders, title companies, and escrow agencies. Provided regular status reports for new and existing clients. Created and maintained thorough and accurate files and ensured confidentiality of credit and financial statements. Assisted with marketing campaign development and implementation strategies. Supervised loan processing team, providing on-going training and motivation as well as performance evaluations and feedback. Reported to CEO.